Return Policy
Return Policy
We have a 30-day return policy, which means you have 30 days after receiving your item to request a return.
To be eligible for a return, your item must be in the same condition that you received it: unworn or unused, with tags, and in its original packaging. You'll also need the receipt or proof of purchase.
To start a return, please contact us at info@cherylcoolumbeach.com.
If your return is accepted, we'll send you instructions on how and where to send your package. Please note that return shipping costs are the responsibility of the customer and will not be covered by Cheryl. Items sent back to us without first requesting a return will not be accepted.
You can always contact us with any return questions at info@cherylcoolumbeach.com.
Damages and Issues
Please inspect your order upon reception and contact us immediately if the item is defective, damaged, or if you receive the wrong item so that we can evaluate the issue and make it right.
Exceptions / Non-Returnable Items
Certain types of items cannot be returned, such as perishable goods, custom or personalized products, and personal care goods. We also do not accept returns for hazardous materials, flammable liquids, or gases.
Please get in touch if you have questions or concerns about your specific item.
Unfortunately, we cannot accept returns on sale items or gift cards.
Exchanges
The fastest way to ensure you get what you want is to return the item you have. Once the return is accepted, you can make a separate purchase for the new item.
European Union 14-Day Cooling-Off Period
Notwithstanding the above, if the merchandise is being shipped into the European Union, you have the right to cancel or return your order within 14 days, for any reason and without justification.
As above, your item must be in the same condition that you received it: unworn or unused, with tags, and in its original packaging. You'll also need the receipt or proof of purchase.
Refunds
We will notify you once we've received and inspected your return and let you know whether the refund has been approved.
If approved, you'll be automatically refunded to your original payment method within 10 business days. Please remember that it may take additional time for your bank or credit card company to process and post the refund.
If more than 15 business days have passed since we've approved your return, please contact us at info@cherylcoolumbeach.com.
Shipping & Delivery
Below you will find the average delivery time for our packages.
Once an order is placed, we take 1–3 business days to process the order. During the week, orders are usually processed within one business day. Orders placed on Friday evening or during the weekend may take a little longer.
Once your order has been processed, it will be dispatched. Delivery takes an average of 8–12 business days.
We strive to make the ordering and delivery process as easy as possible for our customers. If you have any questions or concerns, please contact our customer service team at info@cherylcoolumbeach.com.
Placing an Order
Placing an order at Cheryl is simple. Visit the product page and add the product you would like to your shopping cart by clicking “Add to cart.”
Please check that you have selected the correct size, color, and other available options before proceeding to checkout.
On the information page, enter your shipping details and make sure all information is correct before continuing.
On the shipping page, you will have another opportunity to review your address details.
Shipping Costs
We cover the shipping costs for every order. All our products are delivered to your doorstep free of charge, with no minimum order requirement.
Payment
You can choose from the available secure payment methods shown during checkout.
All payment options are SSL-encrypted to provide a secure payment environment. Once you have selected your preferred payment method, click “Complete Order” and follow the instructions provided during checkout.
Return Shipping Costs
Please note that return shipping costs are the responsibility of the customer. Nancy & Nora does not provide free return shipping unless otherwise explicitly stated.
How Can I Return My Order?
If your order meets the return conditions above, please contact us first at:
Our customer service team will provide you with the necessary return instructions.
Do not return your package before contacting us, as returns sent without prior authorization may not be accepted.